Monitoring and error follow-up
Runs, error messages and exceptions are reviewed so it stays clear where action is needed.
- Checks on failed runs
- Analysis of recurring errors
- Clear follow-up by user or maintainer
Maintenance
Maintenance and further development of automations
Automation needs attention after go-live. Applications change, new exceptions appear and users identify improvement opportunities. Good maintenance keeps the solution reliable.
What maintenance includes
Maintenance is more than fixing incidents. It covers operating checks, change impact, documentation and targeted improvement.
Changes in systems
A new screen, changed export or renamed field can affect RPA or integrations. Maintenance handles that in a controlled way.
- Impact analysis for changes
- Adjustments and retesting
- Prevention of hidden process errors
Further development
User feedback and process data often reveal where additional improvement is possible after the first go-live.
- Small optimizations
- Processing new exceptions
- Sharpening the process again
Practical maintenance
Maintenance should fit the size of the solution
Not every automation needs a heavy support layer. It should be clear who follows up alerts, which changes are critical and how quickly changes need to be handled.
Document at handover
- Operation and dependencies
- Known exceptions
- Contact route for incidents
- Agreements on changes and improvements
Contact
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